PRIVACY POLICY
Last updated October 08, 2026
This Privacy Notice for Strand Nexus Inc.
- Visit our website
at https://www.wandcase.com or any website of ours that links to this Privacy Notice
- Use
Wandcase .Wandcase is a SaaS platform with two products. The Wandcase workspace lets teams build and operate AI agents: users can grant agents access to connected third-party apps and integrations, have agents execute tasks in an isolated cloud compute environment, and collaborate through built-in chat, document editing, calendar, and design/creative tools. It is available via web app, mobile app, CLI, and API. Wandcase Creator (https://creator.wandcase.com), offered as a Wandcase plan, lets people and businesses make social media designs and short videos that follow their brand kit, publish and schedule posts to the Instagram, Facebook, TikTok and YouTube accounts they connect, and see how those accounts and posts perform. Wandcase Creator can also be used inside AI assistants, such as ChatGPT and Claude, that the user connects to their Creator workspace. Both products are billed per workspace, with subscriptions and usage-based credits.
- Engage with us in other related ways, including any marketing or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.[email protected] .
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? Some of the information may be considered
Do we collect any information from third parties?
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which
How do we keep your information safe? We have adequate
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by mailto:[email protected]
Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.We collect personal information that you voluntarily provide to us when you
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
email addresses
names
contact or authentication data
images, videos, audio, fonts and logos you upload, and the designs, videos and brand kits you create in wandcase creator
websites you ask us to read to set up a brand kit
requests that ai assistants you connect to wandcase creator send on your behalf, such as instructions, text, links and files you attach
Sensitive Information.
Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored byStripe https://www.stripe.com/privacy
Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in the section called
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called
"crash dumps" ), and hardware settings).
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
- Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
AI assistant activity .When an AI assistant you connected to Wandcase Creator acts for you, we record which action it requested, when, whether it succeeded and how long it took, but not the content of the request. We do not receive your conversation with the assistant, and we do not use this information for advertising.
Connected TikTok accounts .If you connect a TikTok account to Wandcase Creator, we receive from TikTok, with your permission, its open ID, display name, avatar, username and follower count, and an access token. We use them to show which account will post, link to your posts, show your follower count on the Performance page (read once a day), and publish the videos you approve, with your caption and the settings you choose. Tokens are stored encrypted and deleted when you disconnect the account in Settings > Integrations. Follower counts and post history stay with your workspace until you delete it or ask us at [email protected]. We do not sell this data or use it for advertising.
Connected Instagram and Facebook accounts .If you connect an Instagram professional account or a Facebook Page to Wandcase Creator, we receive from Meta, with your permission, the account's or Page's name, picture and follower count, the performance of posts published from Creator (views, reach, likes, comments, shares, saves), and an access token. We use them to publish the posts you approve and to show how your account and posts perform. Tokens are stored encrypted and deleted when you disconnect the account. We do not sell this data or use it for advertising.
Connected YouTube channels .Wandcase Creator uses YouTube API Services. If you connect a YouTube channel to Wandcase Creator, we receive from Google, with your permission, the channel's ID, name, handle, picture and subscriber count, the views, likes, comments, shares and watch time of videos published from Creator, and access tokens. We use them to show which channel will post, upload the videos you approve with the title, description and visibility you choose, and show how your channel and videos perform on the Performance page. Tokens are stored encrypted. When you disconnect the channel in Settings > Integrations, we revoke Creator's access at Google and delete the YouTube data we stored; if Creator's access stops working and you don't reconnect within 30 days, we delete it too. Stored statistics are refreshed or deleted at least every 30 days. You can also revoke Creator's access at any time in your Google Account at https://security.google.com/settings/security/permissions. Google's Privacy Policy applies: http://www.google.com/policies/privacy. We do not sell this data or use it for advertising.
Google API
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners,In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers,
If you interact with us on a social media platform using your social media account (e.g.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To
fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
- To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
- To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see
" WHAT ARE YOUR PRIVACY RIGHTS? " below.
- To deliver targeted advertising to you. We may process your information to develop and display
personalized content and advertising tailored to your interests, location, and more.
- To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
- To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
- To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
- To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
To operate AI agents on the user's behalf .We use account and connected-service information to run AI agents that perform tasks a user has authorized — including accessing third-party accounts and services the user has connected, executing tasks in a compute environment, and reporting results back to the user. (Retention period: for as long as necessary to provide the Services, or as required by law)
To detect and prevent fraud or abuse .We use technical information, such as IP address, to identify and limit abusive or automated use of unauthenticated parts of the Service (e.g., rate-limiting requests before a user has signed up). (Retention period: for as long as necessary to provide the Services, or as required by law)
To provide Wandcase Creator .We store and process the images, videos, audio, fonts and logos you upload, the designs, videos and brand kits you create, and the websites you ask us to read to set up a brand kit, so that you can make, edit, export and schedule your content. (Retention period: until you delete the content or your workspace, or as required by law)
To connect AI assistants you choose .When you connect ChatGPT, Claude or another AI assistant to Wandcase Creator, we receive the requests it sends on your behalf (such as instructions, text, links and files you attach) and act on them only in the workspace you chose, with your permissions. We do not receive your conversation history. You can end a connection at any time in Creator under Settings > Agents. (Retention period: until you disconnect the assistant; content it creates is kept like other Creator content)
To publish to social media accounts you connect .When you connect an Instagram or Facebook account to Wandcase Creator, we store the account's name and picture, encrypted access tokens, and the posts you schedule and their status. We publish only posts you approve. (Retention period: until you disconnect the account or delete the post or your workspace, or as required by law)
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e.If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
- Consent. We may process your information if you have given us permission (i.e.
, consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
- Performance of a Contract. We may process your personal information when we believe it is necessary to
fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
- Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
- Send users information about special offers and discounts on our products and services
- Develop and display
personalized and relevant advertising content for our users
Analyze how our Services are used so we can improve them to engage and retain users
- Support our marketing activities
- Diagnose problems and/or prevent fraudulent activities
- Understand how our users use our products and services so we can improve user experience
- Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
- Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
- For investigations and fraud detection and prevention
- For business transactions provided certain conditions are met
- If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
- For identifying injured, ill, or deceased persons and communicating with next of kin
- If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
- If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
- If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
- If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
- If the collection is solely for journalistic, artistic, or literary purposes
- If the information is publicly available and is specified by the regulations
- We may disclose de-identified information for approved research or statistics projects, subject to ethics oversight and confidentiality commitments
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (
The
Data Analytics Services
Cloud Computing Services
Affiliate Marketing Programs
Payment Processors
Data Storage Service Providers
User Account Registration & Authentication Services
AI Platforms
Social Networks
Website Hosting Service Providers
Website Reading Services (to set up brand kits from a website you name)
We
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Other Users. When you share personal information
(for example, by posting comments, contributions, or other content to the Services) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. If you interact with other users of our Services and register for our Services through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services
We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements or to tailor advertisements to your interests. The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.
To the extent these online tracking technologies are deemed to be a
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice
6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively,
Use of AI Technologies
We provide the AI Products through third-party service providers (OpenAI
Our AI Products
Our AI Products are designed for the following functions:
AI automation
AI bots
AI document generation
AI applications
AI insights
Natural language processing
Machine learning models
Image generation
Video analysis
Text analysis
AI translation
AI search
AI research
Video generation
AI deployment
AI development
AI predictive analytics
Image analysis
How We Process Your Data Using AI
All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data's safety.
Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.
We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
8. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: We may transfer, store, and process your information in countries other than your own.Our servers are located inUnited States United States,
If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.
European Commission's Standard Contractual Clauses:
We have implemented measures to protect your personal information, including by using the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations.
9. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary toWe will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or
10. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system ofWe have implemented appropriate and reasonable technical and
11. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market toWe do not knowingly collect, solicit data from, or market to children under 18 years of age[email protected]
12. WHAT ARE YOUR PRIVACY RIGHTS?
In Short:In some regions (like
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the UK and are unhappy with how we have handled your personal information, you can make a complaint directly to us. This is in addition to the rights you have under the UK General Data Protection Regulation and the Data Protection Act 2018.
How to contact us:
- Email:
[email protected]
- Post: See
" HOW CAN YOU CONTACT US ABOUT THIS NOTICE? "
What happens after you complain
- We will acknowledge your complaint within 30 days of receiving it.
- We will investigate without unjustifiable or excessive delay.
- We will keep you informed of progress and explain the outcome.
If you are not happy with our final response, you can refer your complaint to the Information Commissioner's Office, the UK supervisory authority.
- Website: ico.org.uk/make-a-complaint
- Helpline: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal information,
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor,
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:Contact us using the contact information provided.
In Wandcase Creator, disconnect an AI assistant under Settings > Agents, and a social media account under Settings > Integrations.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us at [email protected] .
13. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for
14. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident ofCategories of Personal Information We Collect
The table below shows the categories of personal information we have collected in the past twelve (12) months. The table includes illustrative examples of each category and does not reflect the personal information we collect from you. For a comprehensive inventory of all personal information we process, please refer to the section| Category | Examples | Collected |
|---|---|---|
A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name |
B. Personal information as defined in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information |
Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data | ||
Transaction information, purchase history, financial details, and payment information | ||
Fingerprints and voiceprints | ||
Browsing history, search history, online | ||
Device location | ||
Images and audio, video or call recordings created in connection with our business activities | ||
Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us | ||
Student records and directory information | ||
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics | ||
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
- Category A -
As long as the user has an account with us
- Category B -
As long as the user has an account with us
- Category
D - As long as the user has an account with us
- Category
F - As long as the user has an account with us
- Category
G - As long as the user has an account with us
- Category
H - As long as the user has an account with us
Sources of Personal Information
Learn more about the sources of personal information we collect inHow We Use and Share Personal Information
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section,
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be
- Category A. Identifiers
The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under Your Rights
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:Depending upon the state where you live, you may also have the following rights:How to Exercise Your Rights
To exercise these rights, you can contact us Under certain US state data protection laws, you can designate an Request Verification
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.If you submit the request through an Appeals
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at California
California Civil Code Section 1798.83, also known as the 15. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: You may have additional rights based on the country you reside in.Australia
We collect and process your personal information under the obligations and conditions set by This Privacy Notice satisfies the notice requirements defined inIf you do not wish to provide the personal information necessary to At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about 16. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 17. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may 18. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.